TQM and performance: Is the relationship so obvious?
نویسندگان
چکیده
منابع مشابه
TQM and performance: Is the relationship so obvious?
a r t i c l e i n f o Keywords: Total quality management Performance Institutional theory Systemic approach This study explores the relationship between total quality management (TQM) and firm performance taking TQM as an internally consistent system of practices. The study tests the link between the two variables using the universal approach, analyzes whether the most competitive firms are tho...
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ژورنال
عنوان ژورنال: Journal of Business Research
سال: 2011
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2010.10.002